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These terms set out how go800 operates your account, what we expect from you, and what you can expect from us — covering everything from wallet transactions to session controls. Access to our platform depends on your local law and eligible regions, so read through this before you open an account.
By creating an account on go800, you confirm that you have read these terms and agree to be bound by them. They apply each time you log in, place activity on your account, or use any feature of the platform — including wallet operations via Rocket or Bank Transfer. We may update these terms when policy or service conditions change. When that happens, we will post a notice on the platform and, where it is practical, send a message to the contact details held on your account. Continued use of the account after a posted update means you accept the revised terms. If you do not agree, you should stop using the account and contact our support team to discuss your options. These terms do not override any applicable local law or regulation that governs your access. Availability of certain features — including payment rails, game content and account-level information — depends on the laws of your region and the eligible zones we serve. Nothing in these terms should be read as a guarantee of uninterrupted access or service continuity in any jurisdiction. Where a term conflicts with a mandatory local rule, the local rule takes precedence to the extent of that conflict.
These terms draw a clear line between what falls inside our policy and what sits outside it. Understanding that boundary helps you know when to contact us directly and when a third-party service provider or local authority governs your query instead.
Login credentials, session duration, account suspension and reactivation are all governed by these terms. Any access dispute should be raised through the support route listed on your account page before escalating to a third party.
Deposits and withdrawals processed via Rocket or Bank Transfer fall inside this policy. Transaction records are visible in your account wallet history. Processing timelines are governed by the payment provider and are outside our direct control.
Game content supplied by studios available in the lobby — including titles from PlayStar, CQ9 and Habanero — is subject to each studio's own usage rules alongside these terms. We do not override a studio's stated content restrictions.
External payment processors, network providers and any linked third-party site operate under their own terms. go800 does not accept responsibility for the policies or conduct of services that sit outside our platform boundary.
You have concrete steps available to you under this policy — not just a right in principle but a practical route to act on it. Your account history page shows a full record of wallet activity, session log entries and any notices we have sent you. If a transaction record looks wrong, use the account correction request form linked inside the wallet section: fill in the fields shown there, attach any reference numbers from your Rocket or Bank Transfer receipt, and submit. We review every correction request and reply through the contact method on your account. Questions about how a specific clause applies to your situation should go to our support team via the channels listed in the support section of this page. We do not resolve policy queries through social channels. If you want to request a change to the personal details held on your account — name, phone number, payment reference — open the account settings page and follow the verification steps shown there. Where additional identity confirmation is required, the page will prompt you through it.
Open the wallet history tab inside your account to see a date-stamped log of every transaction, session entry and policy notice. This is your reference point before raising any query with our support team.
Navigate to account settings and follow the on-screen fields to update your contact number, payment reference or registered name. The page will show any verification step required before the change is saved.
Send your query through the support routes listed on this page — email or live chat. Include your account reference number so our team can pull up the relevant record and respond accurately to your specific situation.
If your account has been restricted or you want to discuss how a term applies to your use, contact support directly. We will confirm receipt and work through the applicable policy route with you.
Policy questions, account disputes and correction requests all have a direct route on go800. Use the channel that matches your query type — live chat for account access issues, email for formal correction requests, and the on-page help section for general term clarifications. We do not manage policy queries through external social media.
Open the chat icon from any page on go800 to speak with the support team about account access, session issues or a wallet query. Have your account reference ready to speed up the response.
Send formal correction requests or detailed policy questions to the support email address shown in your account settings page. Include transaction reference numbers from Rocket or Bank Transfer where relevant.
The help section inside your logged-in account lists common policy routes and links directly to the relevant account action — correction form, session review, wallet record — without needing to contact the team first.
Our approach to your account data, cookie use and security settings is documented in the policies linked from your account page. Here is how each area works in practice so you know where to look and what to expect.
We retain your account records — including wallet history and session logs — for as long as your account is active and for a further period required by applicable policy. You can request a summary of held data through the support email route.
go800 uses cookies to maintain your session state, remember login preferences and monitor site performance. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some account features load.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, use the account recovery link on the login page immediately, then contact support via live chat to flag the issue for review.
When these terms are updated, a notice appears on the platform at login. We also send a message to the contact details on your account where it is practical to do so. Check the policy page after any login notice to review what has changed.
These are the questions we hear most often about how these terms work, what rights you hold and how to act on them through your account.
You agree to the current terms when you create your account. You only need to actively re-confirm if we post a material update that requires explicit acceptance. Otherwise, continued use after a posted notice is treated as acceptance of the revised terms.
Access depends on your local law and the eligible regions we serve. We recommend you confirm that online account activity of this kind is permitted under the rules that apply to you before opening or continuing to use an account.
If your account is suspended, your wallet balance is held and not forfeited automatically. Contact our support team via email or live chat with your account reference. We will confirm the status of your balance and the steps available to you.
Open your wallet history in the account area and locate the transaction in question. Use the correction request form linked there, attach your payment reference from Rocket or Bank Transfer, and submit. Our team will review and respond to the contact method on your account.
Yes. Send a data summary request to the support email address shown in your account settings. Include your registered account reference. We will compile the relevant records and reply within the timeframe shown in our data retention policy.
Use the account recovery link on the login page right away to reset your credentials. Then contact the support team via live chat to flag the incident. Our team will review the session log on your account and advise on next steps.