go800 Privacy Policy: How We Handle Your Account Data
go800 collects only the information needed to run your account, process transactions via Rocket or Bank Transfer, and keep your session history accurate. What we collect, how long we keep it, and how you can review or correct it — that is what this policy covers. Access and eligibility depend on your local law and the eligible regions we serve.
Account data clarity
Rocket and Bank Transfer context
Session and cookie controls
Your right to review records
POLICY POSTURE
What Data We Collect and Why
When you open an account with us, we collect the details you submit during registration — name, contact address, and the payment method you choose to use, which may include Rocket or Bank Transfer. We also record transaction references associated with each deposit or withdrawal so your account wallet history stays accurate and verifiable. Beyond account fields, we collect device and browser session data to keep the site working correctly for you: page navigation, session duration, and error logs. We do not sell this data to third parties for marketing. Cookies help us remember your login state and language preference; you can adjust cookie behaviour in your browser settings at any time. Where you use Rocket for a deposit, the transaction reference we store is limited to what is necessary for reconciliation — we do not retain your full wallet credentials. Bank Transfer records are kept in line with standard financial record-keeping obligations. If your use of this site depends on local law or regional eligibility rules, those conditions also affect what data we are permitted to process on your behalf. We review data categories periodically, and any material change to this policy will be noted in the updated version published here.
Rocket
Transaction references from Rocket payments are stored only for account reconciliation. We do not retain full wallet credentials or share Rocket transaction data with unrelated third parties.
Bank Transfer
Bank Transfer records are retained in line with standard financial record obligations. You can request a summary of stored transaction references by contacting our support route.
Session Logs
Browser and device session data — navigation paths, error events, login timestamps — are kept to maintain site performance and account security. These are not shared for advertising.
Cookie Data
Cookies store login state and preference signals. You can clear or block them via browser settings. Blocking functional cookies may affect how your account session behaves.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy applies to data processed when you access go800 and use its account, wallet or session features. It does not extend to third-party services you reach from our site, such as payment processors or external game content providers. Understanding the boundary helps you know which questions to direct to us and which to raise with the relevant third party. Eligibility to use this site depends on your local law and applicable regional rules — those conditions shape what data we are permitted to handle for you.
Account Access
Data collected during login, registration and account management falls fully within this policy. This includes the details you entered when opening your account and any updates you submit through your account settings page.
Transactions
Payment references for Rocket and Bank Transfer deposits or withdrawals are covered here. We hold only the reference data needed for your wallet history — full payment credentials remain with the payment provider.
Site Content
Navigation data, session logs and cookie records generated while you browse the site are within scope. These help us maintain correct page behaviour and are not used for external profiling.
Third-Party Services
Game content studios and payment processors operate under their own data terms. Once data leaves our platform to reach a third party, their policy governs it, not ours. Check their published terms directly.
YOUR ACCOUNT RIGHTS
Review, Correct and Control Your Personal Data
You have practical choices about the data we hold on your account. The most direct route is your account settings page, where the fields you submitted at registration are visible and editable for standard contact details. For records you cannot edit directly — such as historical transaction references or session logs — you can raise a data request through our support contact. We will confirm receipt and explain which records are accessible, which are retained for legal or financial reasons, and what the next step looks like. If you believe any stored detail is inaccurate, tell us specifically what needs correcting and we will review it. Session and cookie data can be managed on your side through browser controls without needing to contact us at all. Any request touching eligibility or jurisdiction-specific data handling will be assessed against the local law and eligible region conditions that apply to your account.
Review Your Records
Open your account settings page to see the registration details we hold. Transaction references appear in your wallet history section. Session logs are not directly visible but can be requested via support.
Correct Account Details
Standard fields like contact address can be updated directly in account settings. For fields locked after verification, submit a correction request through the support route with the accurate detail included.
Raise a Data Question
If you are unsure what data we hold or why, contact us through the published support route. Describe the specific record or category you are asking about so we can give you a clear, relevant answer.
Request Data Removal
Where removal is permitted under the applicable local law and regional eligibility rules, you can request it through support. We will confirm whether the request can be fulfilled and what the process involves.
CONTACT ROUTES
How to Reach Us on Privacy Questions
For any question about this privacy policy — what data we hold, how to correct it, or how to raise a concern — use the contact routes published on the site. We handle policy-related questions through the same support paths as account queries. Describe your question clearly so the right team can respond. Eligibility and jurisdiction conditions may affect what we can action for your specific account.
Account Support
Use the account support route visible after login for data review or correction requests. Include your account reference so the team can locate your records without delay.
Live Chat
The live chat option on the site connects you to the support team directly. For privacy questions, state your query clearly at the start of the chat so it reaches the correct handler.
Email Contact
For written data requests — especially removal or detailed correction queries — the email contact route published on our site creates a documented record of your request and our response.
DATA HANDLING PRACTICE
How We Protect and Manage What We Hold
Account security, data retention and cookie handling are the practical areas where this policy has the most day-to-day effect on your experience. We keep data only as long as it serves a clear purpose — running your account, reconciling payments via Rocket or Bank Transfer, or meeting the record-keeping obligations that apply in the regions where we operate. Once data is no longer needed and no legal hold applies, it is removed from active records. Requests to review or update stored data are handled through the same support routes used for account queries.
Account Security
Login credentials are stored in hashed form. We do not store your raw password. Session tokens expire after inactivity. If you suspect unauthorised access, contact support immediately via the published route.
Cookie Controls
Functional cookies keep your session active and preferences stored. Analytics cookies can be blocked via your browser without disabling account access. We do not use cookies to serve external advertising to you.
Retention Periods
Transaction references are kept for the period required by financial record obligations in applicable regions. Account registration data is retained while your account is active and for a defined period after closure.
Policy Updates
When this policy changes in a material way, the updated version is published here with a revised effective date. Continuing to use your account after an update is posted means you have seen the current version.
POLICY QUESTIONS
Common Questions About This Privacy Policy
These questions cover the details that come up most often when you are trying to understand what data go800 holds and what you can do about it.
What personal data does go800 collect when I open an account?
We collect the registration details you submit — name, contact information, and your chosen payment method context such as Rocket or Bank Transfer references. We also collect session and browser data while you use the site. We do not collect more than what is needed to run your account.
How can I see what data is stored against my account?
Your account settings page shows the registration fields we hold. Wallet history shows transaction references. For session logs or data categories not visible in settings, submit a request through the published support contact route and we will explain what is held.
Can I ask go800 to delete my data?
Yes, you can submit a removal request through our support route. Whether we can fulfil it fully depends on your local law and the eligible region rules that apply to your account, as well as any financial record-keeping obligations tied to your transaction history.
Does go800 share my data with third parties?
We do not sell your data. Payment processors like Rocket and Bank Transfer receive only the references needed to complete your transaction. Game content studios do not receive your personal account data. Each third party operates under their own published data terms.
How do cookies affect my account and can I turn them off?
Functional cookies keep your session active and remember your preferences. You can block or clear cookies in your browser settings. Blocking functional cookies may affect how your login session behaves, but it will not permanently close your account or delete your stored records.
What should I do if I think my account data has been accessed without my permission?
Contact support immediately through the live chat or email route published on the site. Include your account reference and a brief description of what you noticed. The support team will check your account access log and advise on the next step.
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