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This page sets out go800's policy posture, the scope of our terms, and the rights available to you as an account holder. Access to our platform and its features — including transactions via Rocket or Bank Transfer — depends on your local law and the eligible regions we serve.
Our terms exist to make the relationship between you and go800 clear and fair. We do not make legal certainty claims about any jurisdiction — whether you can access the platform, open an account or conduct transactions via Rocket or Bank Transfer depends on the laws that apply in your location and whether your region falls within our eligible markets. We ask that you check these conditions yourself before proceeding. Within eligible regions, our account terms cover how your wallet functions, how session data is recorded, and how we handle requests you raise with us. Transaction records connected to Rocket payments or Bank Transfer deposits are stored in your account history, which you can review from the wallet section at any time. We do not modify those records once a transaction is finalised. If a conflict arises between our published terms and any marketing copy on this site, the published terms take priority. We update our policy documents when material changes occur and post notice in the account notification area. Your continued use of the platform after a posted update constitutes acceptance of the revised terms.
Understanding where our policy applies — and where it stops — helps you know which questions to bring to us and which sit outside our responsibility. The four areas below outline the boundaries clearly.
Our policy governs the account you hold with us: login credentials, session history, wallet balance and any communication we send to your registered contact details. Eligibility to hold an account depends on your local law and the eligible regions we operate in.
Payments processed through Rocket or Bank Transfer fall under our transaction terms once initiated from your account wallet. We record the date, amount and status of each transaction. How funds move through a third-party payment rail after leaving our system is outside our direct policy scope.
Game content supplied by studios available in our lobby — including titles from PlayStar, CQ9, Habanero, Bigtime Gaming and JDB — is governed by our content terms. RTP information is shown only where the game or studio exposes it; we do not publish figures that are not sourced directly from the provider.
External services linked from our platform — including payment processors, identity verification tools or third-party pages — operate under their own terms. We are not responsible for the policy practices of those services. We recommend you review their terms independently before using them.
Your rights as a go800 account holder are not abstract. Each one maps to a step you can take directly in your account or through our published support routes. You can review your full transaction history — including Rocket deposits and Bank Transfer records — from the wallet section without contacting support. If you find a detail on your account that appears incorrect, such as a contact address or payment reference, you can raise a correction request through the in-account help route. We review and respond to correction requests in the order they are received; we do not offer a guaranteed turnaround, but we do confirm receipt. If your question concerns the scope of the policy itself — what we retain, how long we keep session data, or what happens to your wallet if you close your account — our support team can provide the relevant details. You do not need to use any specific format to raise a question; a message through the account help route is enough to start the process.
Open the wallet section in your account to see a full log of transactions, including Rocket and Bank Transfer entries. Each record shows the status, date and amount as finalised at the time of processing.
If any account detail — your contact information, payment reference or session note — appears inaccurate, submit a correction request via the in-account help route. We confirm receipt and work through requests in order.
Questions about data retention, session records or account closure terms can be directed to our support team through the published contact routes. Describe your question clearly; no special form is required.
If you need to pause account activity, update verification documents or review the terms attached to your wallet, start from the account settings page. Support can assist with steps that require manual review on our side.
These are the contact paths published on our site for policy-related questions. We do not list channels, hours or response commitments we cannot verify. Use the route that matches your question type and include your account reference where possible.
The help route inside your signed-in account is the direct path for most policy questions — corrections, transaction disputes and data queries. Open it from the account menu and describe your issue.
Live chat is accessible from the account interface when the service is available. Use it for real-time clarification on policy scope or to escalate a question that has not been resolved through the in-account help route.
For written records of a policy request — such as a formal data query or account closure question — email support is available via the contact address published in our terms. Reference your account ID in the subject line.
We handle your account data, session cookies and payment records under the principles set out in our published terms. Here is what each area covers and how to act on it.
We collect and store only the account data needed to operate your wallet and session history. This includes contact details, transaction records tied to Rocket or Bank Transfer, and session timestamps. We do not sell your account data to third parties.
Our site uses cookies to keep your session active and to track navigation preferences. You can review and adjust cookie settings from your browser. Disabling certain cookies may affect account functionality, including wallet access and session continuity.
Your account login and wallet are protected by the credentials you set at registration. If you believe your account has been accessed without your permission, use the in-account security route or contact support through the published email address immediately.
We retain transaction and session records for the period set out in our terms. To request a copy of your retained data or to ask about changes to your account record, contact us through the published support route with your account reference included.
These are the questions we hear most often from account holders about our legal terms, data practices and policy rights. If your question is not covered here, the in-account help route is the next step.
Whether you can access go800 depends on the laws that apply in your location and whether your region falls within our eligible markets. We do not make legal certainty claims about any specific jurisdiction. Check your local law and the eligible regions listed in our terms before opening an account.
We store the contact details, session history and transaction records associated with your account. This includes records of Rocket deposits and Bank Transfer activity. The retention period is set out in our published terms. You can request a summary of your stored data through the email support route.
Open the help route inside your signed-in account and describe the detail that appears incorrect — for example, a contact address or a payment reference. We confirm receipt of correction requests and work through them in order. No special form is required; a clear description is enough.
Yes. Your full transaction log, including Rocket payments and Bank Transfer records, is available from the wallet section of your signed-in account. Each entry shows the date, amount and final status. These records are not editable once a transaction is finalised.
Account closure terms are set out in our published policy. If you want to close your account, start the request through the in-account settings page or contact support via the published email route. We process closure requests in line with the retention schedule in our terms.
We post a notice in the account notification area when material changes are made to our terms. Your continued use of the platform after a posted update means you accept the revised terms. For significant changes, we may also send a message to your registered contact details.